Payment methods, invoices, and receipts
Stripe handles payment. Your card, your invoices, and every receipt are reachable from the Plan and billing page in your account settings.
Britt Espinosa
Last Update 15 days ago
Payment is handled by Stripe. CircuitSim never stores your card details, and every charge, refund, and document lives in Stripe with links to it from Plan & billing in your account settings.
Paying for the first time
Checkout runs on Stripe's hosted page. A billing address is required, and promotion codes are accepted there. Once payment goes through you land back on Plan & billing with the plan already applied.
Changing your card
Update payment method on the plan card opens Stripe's payment method form for your subscription. Add or replace the card there and the change applies to future charges.
That link goes to the payment form on its own. Plan changes, cancellations, and interval switches all happen inside CircuitSim on the pricing page and the billing page. If the form does not open, you may see Could not open the payment-method update. Please try again.
What the plan card tells you
Alongside your tier, three metrics sit on the card:
- Renews shows when the next renewal falls, such as Monthly on a date, or Always free on Basic, or Canceled - Ends a date once you have canceled
- Renewal price shows the amount of the next invoice, read live from Stripe. It can show the base price with the caption Base price before discounts, or Includes an amount discount when a save offer is running, or Unavailable when Stripe cannot be reached
- Credit remaining appears when Stripe holds a credit balance for you, for example after switching from monthly to yearly
Both Renews and Renewal price load after the rest of the page, so they show placeholders for a moment.
Invoices and receipts
The Invoices & receipts section brings personal subscription invoices and group license charges together in one table, with columns Date, Description, Type, Amount, Status, and Document.
Type reads Subscription for your own plan or Group for a group license charge. Status shows Paid or Due. The Document column carries the action for that row: Pay for an outstanding invoice, View for the hosted invoice page, or PDF for a downloadable copy.
Before your first paid charge the section reads No invoices yet, with the note that receipts will appear after your first paid plan or group license purchase.
Invoices carry the billing address you entered at checkout. To change what appears on future documents, update the address through Update payment method.
If the page will not load your details
Could not load your subscription. or No active subscription found. point at a temporary problem reaching Stripe or at an account with no paid plan attached. Reload the page first. If a charge you expect is missing from the table, check whether it was billed to a group rather than to you, since group charges are labeled Group. How plan access works with a group seat covers that case.